News – Alba Laredo Ceramics

Frequently Asked Questions

Find answers to common questions about our products and services.

What is your return policy?

We currently do not offer returns or exchanges for our products as they are all made-to-order just for you! However, if a product arrives damaged, please contact us at albalaredoceramics@ gmail.com

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

Where are you locate?

Alba Laredo Ceramics is proudly based in Kansas City, Missouri. Our products are currently all handmade.

How can I contact customer support?

Contact albalaredoceramics@ gmail.com with any inquiries.

Do you offer custom products?

Yes! Please contact albalaredoceramics@ gmail.com with your customer order details.

Do you offer bulk or wholesale pricing?

Yes! If you order more than 10 products, it is eligible for a wholesale/ bulk discount.

Can I get a copy of my receipt or invoice?

All order confirmations and receipts are emailed to you within 1 hour of your purchase! Contact albalaredoceramics@ gmail.com if you need the confirmation resent.

How can I track my order?

Shipping details are emailed to you as soon as your order is processed! Email albalaredoceramics@ gmail.com for any shipping/processing inquiries.

What are your processing times?

Processing time for ready-made inventory is 7-10 business days. Processing time for made-to-order inventory is 3-4 weeks