Refund policy

All Alba Laredo Ceramics pieces are handmade, therefore slight variations in color, size, and shape are to be expected due to the nature of the process. Handmade items are "perfectly imperfect" which adds to the uniqueness of each piece!
If you are unhappy with your order, please contact me at info@albalaredoceramics.com within 48 hours to discuss the issue. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Items sent back to me without first requesting a return will not be accepted. Custom orders and sale items are not eligible for returns.

Damages and issues:

Please inspect your order upon reception and contact me within 24 hours if the item is damaged or if you receive the wrong item, so that I can evaluate the issue and make it right!

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Purchases:
The customer has the right to return an item within 14 days of delivery as long the items are returned unopened & undamaged. No restocking fee will apply and refund will be issued to original payment method (not store credit).

Return Address:

1427 W 9th st. Unit 502 Kansas City, MO 64101